Terms of service

Welcome to SUGAR LILY’S. By accessing or using our website, products, or services, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website, you confirm that you are at least 18 years old or have permission from a parent/guardian. If you do not agree to these terms, please do not use our site.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, copy, sell, or exploit any part of the website or products without written permission from us.

3. Products & Descriptions

We do our best to display product colors, materials, and descriptions accurately. However, we cannot guarantee that your device’s display will perfectly reflect actual product colors.

All products are subject to:

  • Availability

  • Possible limited quantities

  • Possible updates to pricing or descriptions

We may discontinue items at any time without notice.

4. Pricing & Payment

All prices listed on our website are accurate at the time of posting. Prices may change without notice.

We accept secure payments through trusted third-party providers. By submitting your payment information, you confirm that you are authorized to use that payment method.

5. Orders & Cancellations

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased per customer

  • Cancel orders that appear fraudulent or suspicious

Customers may request order cancellation within 12 hours of purchase (unless the order has already been processed or shipped).

6. Shipping & Delivery

Shipping times and fees are provided during checkout. Once an order has shipped, delivery time is handled by the carrier.

We are not responsible for:

  • Delays caused by shipping carriers

  • Incorrect addresses provided by the customer

  • Customs or import fees (for international orders)

7. Returns & Refunds

Our refund and return procedures are outlined fully in our Refund Policy.
By purchasing from us, you agree to those terms.

8. User Accounts

If you create an account:

  • You are responsible for maintaining the confidentiality of your login details

  • You agree to provide accurate, current information

  • You must notify us of any unauthorized use of your account

9. Prohibited Uses

You may not use our website for:

  • Illegal activities

  • Harassment or harmful behavior

  • Uploading viruses or malicious code

  • Violating intellectual property rights

We reserve the right to terminate use for violations.

10. Intellectual Property

All content on this website—including logos, images, branding, product designs, and text—is the exclusive property of SUGAR LILY’S and protected by law.
You may not copy or reproduce any content without our permission.

11. Third-Party Services

Some services (payment processors, shipping carriers, etc.) are managed by third parties. Their terms and privacy policies apply separately.

We are not responsible for issues caused by third-party services.

12. Limitation of Liability

SUGAR LILY’S is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss resulting from the use or inability to use our products or website

Our maximum liability is limited to the amount you paid for the product.

13. Indemnification

You agree to indemnify and hold harmless SUGAR LILY’S from any claims arising from your use of our website or products, your violation of these terms, or your violation of any law or rights of a third party.

14. Changes to Terms

We may update these Terms of Service at any time. Updates will be posted on this page with a revised date. Your continued use of the site means you accept any changes.

15. Contact Us

For any questions about these Terms of Service, please contact us.